Whole Food ice cream allergy

• Thanks for contacting the Whole Foods Market Customer Care team! Someone will be with you shortly. For now, please don't navigate away from this page - we don't want to lose connection with you.
  

• Hi Brandon! I'm happy to help with your question. Thanks for reaching out! Rocelyn
  

• Hello, 7:43 PM

• Is the 365 brand ice cream all made in the same facility? The peanut flavor is made in same facility as plan vanilla ? 7:45 PM

• I’d like to get the UPC of the product. Those are the 10 numbers immediately below the bar code. Do you have that available? Rocelyn 7:46 PM

• I have an example of cookies and cream 9948247807 7:47 PM

• Hang on for just a moment while I look into this for you. Thanks so much for your patience. Rocelyn 7:49 PM

• 99428 50620is the peanut butter
  

• Are they both made in the same facility 7:49 PM

• 9948247804 is vanilla 7:51 PM

• Thank you for contacting us. It looks like 365 by Whole Foods Market Frozen Ice Cream, Cookies & Cream, 1.5 qt does have an allergen advisory statement: Milk and Dairy (Nonfat Milk, Pasteurized Cream, Pasteurized Milk), Soy (Organic Soy Lecithin, Soy Lecithin), Wheat (Organic Wheat Flour) For more information about this product, please visit https://www.wholefoodsmarket.com/product/365-by-whole-foods-market-frozen-ice-cream-cookies-cream-15-qt-b07fx3g6zb 7:54 PM

• Thank you the question is is the cookies and cream or the vanilla made in the same facility as the peanut butter ice cream 7:55 PM

• Thank you for contacting us. It looks like 365 by Whole Foods Market Frozen Ice Cream, Vanilla, 1.5 qt does have an allergen advisory statement: Milk and Dairy (Nonfat Dry Milk, Pasteurized Cream, Pasteurized Milk) For more information about this product, please visit wholefoodsmarket.com/product/365-by-whole-foods-market-frozen-ice-cream-vanilla-15-qt-b07fw2p8dg
  

• Whole Foods Market collects information from our vendors about those allergens present in the facility that have been identified and listed by US Food and Drug Administration and the Canadian Food Inspection Agency as the most common for their respective countries. If an ingredient has not been designated as a common allergen by the FDA or CFIA, suppliers aren’t required to let us know whether it is present in the facility. On Whole Foods Market Exclusive Brands products, allergens present in the ingredients of a product will be called out by their common or usual name on the label, as required by law. This includes any common allergens that may be present in natural flavors or spices. Allergens present in the facility where a product is manufactured may sometimes be included in a voluntary facility advisory statement. These facility advisory statements are not required by law and are included at the manufacturer’s discretion. Our manufacturers are required to follow Good Manufacturing Practices (GMPs) to reduce the risk of cross contamination. GMPs include—but are not limited to—thorough cleaning of machinery, line scheduling to segregate allergen and non-allergen ingredients and line testing. Rocelyn 7:55 PM

• That’s is Exactly my concern, the voluntary statement is where this topic is targeting. So I’m looking to find out if the peanut butter and vanilla is made in the same facility- yes or no. So it may need to be escalated, please advise 7:58 PM

• We’re unable to provide information about whether allergens are present on the same manufacturing lines, or to answer any questions about other ingredients present in the facility. Allergens present in the facility where a product is manufactured may sometimes be included in a voluntary facility advisory statement. These facility advisory statements are not required by law and are included at the manufacturer’s discretion. If an allergen has not been designated by the FDA or CFIA as a common allergen, suppliers are not required to disclose whether they are present in the same facility. Rocelyn 8:00 PM

• In the statement you sent; 8:02 PM

• Whole Foods Market collects information from our vendors about those allergens present in the facility that have been identified and listed by US Food and Drug Administration and the Canadian Food Inspection
  

• You do have the info,
  

• I understand it is voluntary to label 8:02 PM

• So I have a concern since it is voluntary and I would like to know if they are made in the same facility - can you provide this? You do have the info as stated. 8:04 PM

• Please be advised that Allergens present in the facility where a product is manufactured may sometimes be included in a voluntary facility advisory statement. These facility advisory statements are not required by law and are included at the manufacturer’s discretion.
  

• If an allergen has not been designated by the FDA or CFIA as a common allergen, suppliers are not required to disclose whether they are present in the facility. Rocelyn 8:05 PM

• Correct, the allergen in question is peanut which is required to be disclosed. So if the peanut butter is made in plant 123 they will disclose it , the question is , is vanilla made in plant 123 8:07 PM

• Unfortunately, those details are not available to share from our supplier. I'm sorry for any inconvenience this may cause. I will share your feedback with the teams that may benefit from your input. 8:09 PM

• Again, We’re unable to provide information about whether allergens are present on the same manufacturing lines, or to answer any questions about other ingredients present in the facility. Whole Foods Market does not gather this information from our vendors; and, manufacturers may utilize their production equipment, or unlisted ingredients in their facility, as long as Good Manufacturing Practices (GMPs) are used. Rocelyn 8:10 PM

• Understood, is there a product manager or manager this can be escalated to?
  

• I hope you understand this poses a risk then, if the vanilla is made in the same facility As peanut butter then there is a risk 8:11 PM

• You do know you wrote to me: 8:13 PM

• Whole Foods Market collects information from our vendors about those allergens present in the facility that have been identified and listed by US Food
  

• It contradicting 8:14 PM

• Yes, we collects information from our vendors about those allergens present but If an ingredient has not been designated as a common allergen by the FDA or CFIA, suppliers aren’t required to let us know whether it is present in the facility. Allergens present in the facility where a product is manufactured MAY SOMETIMES be included in a voluntary facility advisory statement. These facility advisory statements are not required by law and are included at the manufacturer’s Discretion. 8:17 PM

• That's why we’re unable to provide information about whether allergens are present on the same manufacturing lines.
  

• Our manufacturers are required to follow GMPs to reduce the risk of cross contamination. GMPs include—but are not limited to—thorough cleaning of machinery, line scheduling to segregate allergen and non-allergen ingredients and line testing. Rocelyn 8:18 PM

• E Thanks for contacting the Whole Foods Market Customer Care team! Someone will be with you shortly. For now, please don't navigate away from this page - we don't want to lose connection with you. Erika Mae 8:23 PM

• I understand . Sounds. Like you cannot help further. When you have a child with a severe allergy voluntary labels is a big risk. I will look for contacts on linked in 8:24 PM

• Erika, looks like Rocelyn dropped
  

• Are you able to assist ? 8:24 PM

• I guess technical difficulties